A purchase does not apply to in-store purchases
Posted: Sat Jul 12, 2025 7:10 am
At some point, we consumers may find ourselves in a situation where we mistakenly purchase something online, regret the purchase shortly after, or even have someone buy something in our name. In these cases, we wonder, what should we do? Therefore, it's important to know how to cancel your purchase.
The coordinator and professor of the Anhanguera Law course, Guilherme Bittencourt shop Martins, explains important points: “The first step for the consumer to cancel the purchase (online) is to check the rules of the company that purchased the product, that is, to check what procedures must be taken, how to carry out the cancellation, if the product has been delivered.
"If the purchase is made online, outside of a commercial establishment, the cancellation period is up to 7 days after delivery of the product, as determined by Article 49.
The consumer may withdraw from the contract within the period from the date of signature or receipt of the product or service. This is always the case when the contract for the provision of products and services occurs outside of a commercial establishment, especially by telephone or in person," explains the expert.
It's important to note that the right to cancel. In this case, the physical store is not obligated to cancel or return the product free of charge, with options available according to the contract signed at the time of purchase. What laws protect consumers?
Finally, the Consumer Protection Code, the Civil Code, and other special laws allow for product exchanges, including for physical stores, given specific circumstances, and for virtual stores in specific situations.
About Anhanguera
Founded in 1994, Anhanguera has already transformed the lives of over a million students, offering quality education and job-market-friendly content in its undergraduate, graduate, and extension programs, both in-person and online. Present in every Brazilian state, Anhanguera provides numerous services to the public through its Health School Clinics and Legal Practice Centers, where students develop practical studies.
Focused on excellence in the integration of teaching, research, and extension, Anhanguera offers quality training and has in its DNA the commitment to sharing knowledge with society through projects and social initiatives. In 2014, the institution became a member of Kroton. For more information, visit the website and blog .
The coordinator and professor of the Anhanguera Law course, Guilherme Bittencourt shop Martins, explains important points: “The first step for the consumer to cancel the purchase (online) is to check the rules of the company that purchased the product, that is, to check what procedures must be taken, how to carry out the cancellation, if the product has been delivered.
"If the purchase is made online, outside of a commercial establishment, the cancellation period is up to 7 days after delivery of the product, as determined by Article 49.
The consumer may withdraw from the contract within the period from the date of signature or receipt of the product or service. This is always the case when the contract for the provision of products and services occurs outside of a commercial establishment, especially by telephone or in person," explains the expert.
It's important to note that the right to cancel. In this case, the physical store is not obligated to cancel or return the product free of charge, with options available according to the contract signed at the time of purchase. What laws protect consumers?
Finally, the Consumer Protection Code, the Civil Code, and other special laws allow for product exchanges, including for physical stores, given specific circumstances, and for virtual stores in specific situations.
About Anhanguera
Founded in 1994, Anhanguera has already transformed the lives of over a million students, offering quality education and job-market-friendly content in its undergraduate, graduate, and extension programs, both in-person and online. Present in every Brazilian state, Anhanguera provides numerous services to the public through its Health School Clinics and Legal Practice Centers, where students develop practical studies.
Focused on excellence in the integration of teaching, research, and extension, Anhanguera offers quality training and has in its DNA the commitment to sharing knowledge with society through projects and social initiatives. In 2014, the institution became a member of Kroton. For more information, visit the website and blog .